Understanding and Preventing Violence and Aggression

This is a 1 day course

1. See bottom of page for scheduled course dates.

2. If you have 4 or more delegates we can schedule a course for you, or run it in-house. E-mail us at contact@sterlingsafetytraining.co.uk or call us on 0844 800 3295 for details.

This course has been designed to help front-line staff and their managers to tackle difficult and potentially violent situations in the workplace. It is particularly useful for anyone dealing face to face with the public and who are required to confront conflict head on.

As well as heightening awareness of personal safety, this course introduces some of the basic elements of breakaway skills.

The course will cover key issues involved with coping with violent and aggressive behaviour, and include the following:

  • How to carry out a Risk Assessment
  • Avoidance techniques
  • What is reasonable force?
  • Communication and personal impact
  • How violence can escalate

The course also covers planning and organisation, with particular relevance to the legal duties of employers.

At the conclusion of the course delegates will have a better understanding of the causes of violent and aggressive behaviour. They will be able to identify indicators of violence and master techniques to cope with, and even avoid, extreme situations.

Scheduled Courses:

This course is currently not scheduled. If you are interested in taking this course, we may be able to schedule it for you. Please e-mail us at contact@sterlingsafetytraining.co.uk or call us on 0844 800 3295.


Registered address:
10 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, Nottinghamshire, NG12 4DG, United Kingdom

Telephone: 0844 800 3295 | contact@sterlingsafetytraining.co.uk


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